Privacy Policy
Last Updated: October 27, 2025
Welcome to 4X Reviews (“we”, “our”, “us”).
We provide a review management and reputation automation service that helps businesses collect and manage customer reviews through WhatsApp, SMS, and Email.
This Privacy Policy explains how we collect, use, and protect your information when you use our services.
1. Information We Collect
We may collect the following types of information:
1.Business Information: Company name, contact details, business category, and platform credentials (e.g., Google My Business).
2. Customer Data: Name, email address, phone number, and communication history (via WhatsApp, SMS, or email) as part of automated review requests.
3. Usage Data: Log data such as IP addresses, browser type, and device identifiers.
4. Payment Information: Billing details (collected via secure third-party payment processors such as Razorpay, Stripe, etc.).
2. How We Use the Information
We use the collected information to:
1. Send automated review requests on behalf of clients.
2. Manage and monitor review responses using AI tools.
3. Generate personalized review graphics and social posts.
4. Improve customer experience and automate marketing communications.
5. Provide CRM integration and analytics.
6. Comply with legal or regulatory obligations.
3. Data Sharing and Disclosure
We do not sell personal data.
We may share limited information with:
1. Service Providers: For SMS, WhatsApp, and email delivery (e.g., Twilio, Meta, GHL, Razorpay).
2. CRM and API Partners: For automation, analytics, and campaign tracking.
3. Legal Authorities: Only if required by law or legal request.
4. Data Retention
We retain customer and business data only as long as necessary for service delivery or legal compliance.
You may request data deletion at any time by contacting us at [email protected].
5. Data Security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, or loss.
However, no system is 100% secure, and you acknowledge that you share information at your own risk.
6. Your Rights
You may:
1. Request access, correction, or deletion of your data.
2. Withdraw consent for marketing communication.
3. Request data export or portability.
Contact us at [email protected]. for such requests.
7. Third-Party Services
Our system integrates with third-party platforms such as:
1. Google My Business (GMB)
2. Meta WhatsApp Business API
3. Email & SMS gateways
4. CRM (GoHighLevel)
Each of these services has its own privacy policies. We recommend reviewing them separately.
8. Cookies & Tracking
Our website or dashboard may use cookies to enhance user experience, track analytics, and improve performance.
9. Updates to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes indicates your acceptance.
10. Contact Us
If you have questions or concerns,
contact:
📧 [email protected]
📞 9423749853
